Tuesday, February 17, 2009

Tips on being diplomatic

Initially, Domestic Diversions, Say the right thing: 10 ways to defuse conflict and promote harmony, has little to do with business law but I suggest looking again:

1. “Thank you for your opinion. I’ll think about it.”
2. “Is this a good time for you?”
3. “Would you like my thoughts?”
4. “Why don’t we get the facts?”
5. “I need your help. Can you please…?”
6. “Let’s wait on this until we have more information.”
7. “What did you mean by that?”
8. “I don’t like that, so why don’t we do this instead?”
9. “I’m sorry you’re upset.”
10. “Let me get back to you.”"
10 things to say to keep the peace